Returns and Refund Policy
1. Return Overview
This Return and Refund Policy applies to all purchases made through the Longevity Studio website located at www.mylongevitystudio.com
- Return policy window: 30 days total, however damage must be reported within 48 hours of delivery
- Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
- Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
- Restocking fee: 25% of the product price for approved returns
- Refund Processing time: 7 days
2. Contact Information
For questions about returns and refunds, please contact our Customer Service team:
- Email: support@mylongevitystudio.com
- Phone: (725) 485-1667
- Address: 732 S 6th St. STE R, Las Vegas, NV 89101, USA
- Hours: Monday–Friday, 9am-5pm PST
3.Eligibility for Returns
Returns are accepted under the following conditions:
- The item arrived damaged, defective, or incorrect
- The customer wishes to return a new item within the policy window
- The damage or issue was reported within 48 hours of delivery
- The product is returned within 30 days of delivery
- The item is unused and includes all original packaging and accessories
Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.
4. Reporting Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:
- Your order number #
- Photos clearly showing the damage or issue
- A brief description of the problem
We will review the information and, if approved, provide instructions and a prepaid return label.
5. Return Shipping and Fees
Approved returns include a prepaid shipping label. Please use the provided label and ship the item within 7 days after approval.
Restocking Fee: All returned items are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.
If you send an item back without using the provided label, you may not be eligible for reimbursement of your shipping costs.
7. Exchanges
We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved. Customers are responsible for shipping costs on exchanges due to change of mind.
8. Non-Returnable Items
We cannot accept returns for:
- Items reported after 48 hours of delivery
- Items damaged due to misuse or neglect
- Personalized, custom-made, or perishable goods
- Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
- Gift cards and downloadable digital items
9. Refund Conditions
-
Approval: Refunds are issued after we receive and inspect the returned item.
-
Notification: We will notify you via email regarding the approval or rejection of your refund.
-
Condition: Items must meet the return eligibility criteria outlined in section 3.
10. Refund Processing time
- Refunds will be processed within 7 days
- Refunds will be processed to the original payment method used at the time of purchase.
- Please note, it may take additional days for the refund to appear in your account, depending on your bank or credit card issuer.
10. Cancellations
- Orders may be canceled before shipment for a full refund
- Once shipped, cancellations are not possible. You must follow the return process outlined above.
10. Legal Rights
This policy does not affect your rights under U.S. consumer protection law.
11. Changes to This Policy
We may update this policy from time to time. Changes take effect upon posting.
Note: By making a purchase on our Website, you agree to this Return and Refund Policy.
Longevity Studio
Support@mylongevitystudio.com
(725)485-1667
732 S 6th St. STE R
Las Vegas, NV 89101, USA