1. Introduction

At Longevity Studio ("we", "us", "our"), we strive to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website

2. Shipping Destinations

United States

• We currently ship to addresses within the United States only
• We do not ship to P.O. boxes that cannot accept carrier delivery

3. Shipping Costs

• Standard Shipping Free on all eligible orders shipped within the United States

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Total delivery time is 3 to 9 business days from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday excluding holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

6. Insurance

Shipments are insured against loss or damage. Please contact us if there is an issue.

7. Shipment Tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

8. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 3 to 9 business day window without notifications from Longevity Studio of any delays, email us at support@mylongevitystudio.com or call 1-725-485-1667

Marked delivered but not received

• Confirm your shipping address
• Check with neighbors or building management
• Contact us so we can assist with a trace

Damaged products

• Take photos of the damaged packaging and products
• Contact us within 48 hours of delivery at support@mylongevitystudio.com and submit a brief description of damage/issues along with photographs

We will arrange a replacement or refund as appropriate.

9. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

10. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

• Return shipping Customer pays return shipping unless the item is defective or not as described
• Refund timing Refunds are processed within 14 days after we receive the return to the original payment method

11. Address Accuracy

Please ensure you enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package is returned to us due to an address issue, we will contact you to arrange reshipment and additional shipping costs may apply.

11. Contact

• Email: support@mylongevitystudio.com
• Phone: 1(725)485-1667
• Address: 732 S 6th St. STE R, Las Vegas, NV, 89101, USA
• Service hours Monday to Friday, 9 AM to 5 PM PST

12. Changes to This Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy before each purchase.